Our strategy and design teams together create a vision for measurably improving customer experience, anchored in user needs and supporting key business objectives.
We help our clients identify the gap between customer expectation and reality, map the challenges and opportunities digital affords, and benchmark performance.
Our proprietary Target Customer Experience process provides a clear vision, which breaks down into services, products and capabilities for rapid, incremental design and build.
Our user-centred design processes are highly visual and collaborative, putting the user front and centre. They enable anyone to pick up a pen and contribute, and everyone to fully understand.
By delivering quickly and iteratively, we demonstrate the value of user-centred design and agile teams by doing. As we work, we help our clients map and quickly close the gap between their current and target state technology stack, governance process, development and delivery approaches, digital skills and training as well as operational work flows and processes.
We provide senior coaching in the management and governance of agile delivery projects and teams.
Our regular roundtable events connect a wide network of senior digital leaders, openly discussing challenges, approaches and operating models in private, facilitated sessions.
We run blended client-agency teams by default, and encourage rotation onto the team to maximise exposure.
The team also work within client organisations to help train staff and introduce new ways of working as programme directors, project managers or product owners.
We help our clients identify and adopt new delivery tools and techniques, and document the interlocking artefacts and deliverables needed throughout product development lifecycles.
We consult on, define and document digital toolkits - and help our clients on-board new team members as they scale.
We are happy to discuss about your buiness, idea or product. Our team are ready to assist you anytime.