contact us     7483872944     7483872944
contact us 7483872944

Area Of expertise.

Digital Strategy & Service Design

Our strategy and design teams together create a vision for measurably improving customer experience, anchored in user needs and supporting key business objectives.

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Insight & analysis

Insight & analysis

We help our clients identify the gap between customer expectation and reality, map the challenges and opportunities digital affords, and benchmark performance.

  • User research
  • Digital maturity benchmarking
  • Competitor and market analysis
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Vision & strategy

Vision & strategy

Our proprietary Target Customer Experience process provides a clear vision, which breaks down into services, products and capabilities for rapid, incremental design and build.

  • User persona, scenario and journey development
  • Proposition development
  • New product development
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Experience design

Experience design

Our user-centred design processes are highly visual and collaborative, putting the user front and centre. They enable anyone to pick up a pen and contribute, and everyone to fully understand.

  • IA and UX
  • Interface design
  • Design identity and systems

Capital Building & Original Design

By delivering quickly and iteratively, we demonstrate the value of user-centred design and agile teams by doing. As we work, we help our clients map and quickly close the gap between their current and target state technology stack, governance process, development and delivery approaches, digital skills and training as well as operational work flows and processes.

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support & team design

support & team design

We provide senior coaching in the management and governance of agile delivery projects and teams.

Our regular roundtable events connect a wide network of senior digital leaders, openly discussing challenges, approaches and operating models in private, facilitated sessions.

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Skills development

Skills development

We run blended client-agency teams by default, and encourage rotation onto the team to maximise exposure.

The team also work within client organisations to help train staff and introduce new ways of working as programme directors, project managers or product owners.

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Ways of working

Ways of working

We help our clients identify and adopt new delivery tools and techniques, and document the interlocking artefacts and deliverables needed throughout product development lifecycles.

We consult on, define and document digital toolkits - and help our clients on-board new team members as they scale.

Lets work together!

We are happy to discuss about your buiness, idea or product. Our team are ready to assist you anytime.